TECHMASTER TERMS AND CONDITIONS OF USE

Last updated May 31, 2022

 

GENERAL DATA OF THE TECHMASTER SERVICE PROVIDER:

1. Identity, address and means of contact:
TECHMASTER DE MEXICO, S.A. DE C.V (hereinafter, “TECHMASTER”, “Our Website”, or “We”), with address at CALLE SEMINARIO, 8610 INTERIOR 11, COLONIA NIÑOS HEROES ESTE , TIJUANA BAJA CALIFORNIA, ZIP 22120; is the owner of the TECHMASTER brand and Website.

DEFINITIONS:

Our Website.- Is located at https://techmasterdemexico.com/ , which serves as a descriptive web page of how TECHMASTER works, the services we offer for calibration, dimensional measurement and tests for controlled environments and certifications, as well as distribution of measurement, test and inspection equipment, as well as its store located at https://techmasterdemexico.com/store/< /a>

Users. -Is any person over 18 years of age who has registered on Our Website and has registered their data. Minors, but over 16 years of age, must have the consent of their parents to be able to register on Our Website.

2. ACCEPTANCE OF TECHMASTER TERMS AND CONDITIONS.

Welcome to TECHMASTER! By accessing and using the services of Our TECHMASTER Website, (collectively, the “Service“), you agree to comply with these terms and conditions (hereinafter, “Terms and Conditions“) that suppose a contract of adhesion, in terms of the provisions of the Federal Civil Code. If you do not agree to these, you may not access or use the Service.

3. PRIVACY:

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and other applicable provisions, TECHMASTER makes its Privacy Notice available to you. It is necessary that you also read the Privacy Notice before registering with TECHMASTER.

4. TECHMASTER OVERVIEW

At TECHMASTER we are committed to providing a professional, ethical, reliable service, endowed with constant communication with our business partners, customers and suppliers.

Our Website is mainly dedicated to providing information about our professional services, but we also have a store as authorized providers of different brands that can be seen on Our Website.

5. ONLINE STORE

Our prices will be shown in national currency (MXN). To make a purchase on Our Website at https://techmasterdemexico.com/store/, you will be required to have an account with our store at line, this is so that if you require an invoice, your data is stored in order to help you with the invoice management process. In addition, by registering in our store you will be able to access discounts and promotions applicable only to digital purchases on the website, as well as access information on new products and launches before anyone else.

Order Hours
The schedule to manage your orders is from Monday to Friday before 4:00 p.m. Central Time. These will ship within that time frame while all selected products are available.

Payment Options
It is possible to pay with MasterCard® and VISA® debit and credit cards and the provisions of the pay-pal® electronic payment method terms and conditions. Your payment processing will go through a data protection and security process so that your purchase is made successfully. The available payment methods are designed for you to choose the option you prefer.

Deliveries
Once receipt of payment is confirmed and/or according to the existence of the product and that you have received confirmation from our customer service; your package will be sent to the address you have specified. This process can take up to 48 hours. Products will not be shipped without first receiving your payment in our accounts. Once your package is documented, you will receive your tracking number via email and via WhatsApp. We inform you that we do not manage or prepare ship on holidays or weekends, and will begin shipping the next business day.

Shipping Cost
The shipping cost will be chosen by the customer when he is in the purchase process, our system allows him to choose the shipping cost, parcel provider and the time in which he wishes to receive his product. Packaging, packaging and handling costs are borne by TECHMASTER. The shipping cost chosen by the customer will depend on the total weight of your package, volume, destination and the selected package.

We make shipments throughout the Mexican Republic, in places where the parcel service has access.

Package Delivery
The parcel service must deliver to the customer a package/box sealed with the TECHMASTER label and/or adhesive tape. Our customer service will send a copy of the invoice via email, if it has already been managed (see Invoice Management section). The parcel service may or may not request the acceptance signature of the person receiving it. We are not responsible for any damage to your package after receipt of shipment, it is important for us to do everything possible to protect all products.

Order Management Intervention
If at the time of managing your order and making the payment there is a shortage of the product, you will be notified by telephone and by email indicating the situation and a tentative delivery date will be provided. If you decide to receive the delivery of the products that are in stock, the shipment will be made in the normal way. And the missing product will be sent to you later once we have the product back in stock; If your shipment is less than $400.00 pesos, TECHMASTER will be able to send your missing product at no cost to you.

Or, if you decide that you are no longer interested in the out-of-stock product, we can make a refund for the price of the product. Which may be reflected in the following 7 days in the account that you used to make the payment. If necessary, your card number or interbank code will be verified. To receive the refund, you must respond to the shortage notification email with your refund decision. You will receive a subsequent email indicating that the refund will be made.

Package damage for reasons beyond TECHMASTER

In case the package (box) presents any damage, you can decide not to receive the package and take pictures of the box and labels; it will be necessary to send us an email to store@techmaster.us, adding in the subject of the email: the number of your order followed by the sentence “Package damaged by parcel service”. You must also include the photographs of said package where the label can also be seen.

The parcel provider will notify us that you did not receive the delivery and it will be returned to the origin. In a period of 24 hours, the alliance parcel notifies the provider of PKT 1 and they notify us.

You can also call us at the customer service number (664) 387-5607 and present your case to later proceed with the mailing mentioned above.

Once TECHMASTER receives the returned package, performs the analysis of the photographic content of your case, and the corresponding complaint is filed with the parcel service, the shipment of your package may be rescheduled in the days after. The delivery date of your order will be confirmed by phone and email. TECHMASTER will not be responsible for the charge that may exist when returning to the origin by the parcel provider. The shipping cost for the second time is borne by the purchasing User.

Additionally, you have the option of seeing the damage to your package with our shipping provider, where, through PKT1 staff, claims management is done at the 800 number or by starting a chat on their website https://enviospkt1.com, where a PKT1 advisor can give you advice and provide the necessary information to register the report.

Invoice Management
You will be able to obtain the invoice corresponding to your purchase, when you register in our online store to proceed with your purchase, there is a box where you are asked if you are going to need an invoice, you must select the box. As data you must write your RFC, Company Name and Use of CFDI. Once your order management is completed and it is shipped, you will be receiving said document via email with the title “Your invoice is ready, thank you for shopping at TECHMASTER.

Invoice Correction
You will have 48 hours to request any modification from the sending made to your email. And as long as it is within the month in which the invoice was made. You must respond to the email from which we sent your invoice requesting the modification, you must send us your document no older than 3 months of your RFC to proceed to make the correction of the invoice. Within 48 hours you will be receiving your corrected invoice via email.

6. APPLICATION OF GUARANTEES

TECHMASTER is only an authorized distributor, and therefore does not legally represent any of the brands it sells, this means that TECHMASTER</span > will not be responsible for factory defects in the products, however, it may support the warranty process. To make the guarantee request it is important that you provide:

Order number
product model
Serial number
Detailed fault description
Legible copy of the invoice
Send an email to store@techmaster.us with the title “Warranty Application and your order number

The customer may assert its manufacturer’s warranty if there is any manufacturing or factory assembly defect. TECHMASTER will provide you with support to present your request with the manufacturer and indicate your inconvenience. The guarantee of each product varies depending on the guarantees of each of the manufacturers. The entire warranty application process is carried out directly under the manufacturer’s standards and conditions.

As a recommendation, any manufacturer will request that the product be complete and in its original packaging. The packages/boxes must not be broken, incomplete, in non-original boxes, or lacking documentation such as technical data sheets, specifications, instructions, etc.) or missing accessories.

7. INTELLECTUAL PROPERTY

a. Ownership of TECHMASTER: TECHMASTER is the sole and exclusive owner of TECHMASTER’s intellectual property rights in terms of the Federal Copyright Law. Both of the images and the design of Our Website; as well as our brand, the professional services we offer, our training services and our news blog.

The User is informed that the brands mentioned in our “Brands and Lines” section, as well as that of the products displayed in our store, correspond to their respective owners, and TECHMASTER does not have any ownership over them, since the latter only operates as a distributor. authorized of these.

In relation to Our Website, the User undertakes to use the contents and elements used on Our Website in a diligent, correct and lawful manner, and in particular, undertakes to refrain from:

  • Use the content, for purposes or effects contrary to the law, public order and what is established by TECHMASTER for the use of this site;
  • Copy, disseminate, modify, reproduce, distribute or use in any way for profit or non-profit the contents and elements used on the Website or Our Website, unless expressly authorized in writing by TECHMASTER;
  • Modify or manipulate the trademarks, logos, commercial notices, commercial names and distinctive signs in general of TECHMASTER, of Our Website or of the persons directly or indirectly linked to TECHMASTER (unless you have your written permission),
  • Delete, evade or modify the contents and elements used on our Website and/or Our Website, as well as the technical protection devices, or any mechanism or procedure established therein.

b. Use License for TECHMASTER: TECHMASTER hereby grants Users a non-exclusive, temporary and free license to use Our Website TECHMASTER, so that any other right is reserved to TECHMASTER, which means that it may exercise the corresponding legal actions in the event of any violation of its rights in terms of intellectual property.

c. Express prohibitions: Any type of modification or alteration to Our Website TECHMASTER or Website, copy or partial reproduction or total content or source code, as well as any distribution public communication of this by any means or in any format.

8. SECURITY AND LIMITATION OF LIABILITY:
Our Website is available “as is”, and “as available” for which the User declares his agreement with respect to the present functionalities, likewise, TECHMASTER, is exempt from any responsibility regarding the unavailability of Our Website or the Contents of both TECHMASTER and the Users, for reasons that are not directly attributable to it, for example: that the services remain always uninterrupted, failures in the internet or data service, failures in third-party servers, external attacks, natural disasters, causes of force majeure or the removal of content or expulsion of Users for violations of these Terms and Conditions of Use.

Based on the foregoing, TECHMASTER is not responsible for failures in the Internet service, interruptions in the energy supply service of the servers, or any technical failure that is not directly attributable to our service.

In addition, TECHMASTER limits all liability express or implied herein, including, without limitation, warranties of merchantability, fitness for a particular purpose, and non-infringement, title, custom , transaction, peaceful possession, system integration and absence of computer viruses.

TECHMASTER does not represent or warrant that Our Website will be error-free or uninterrupted; that defects will be corrected; or that the server that makes the Service available is free of harmful components, including, without limitation, viruses. The User is informed that the use he makes of this Service is at his own risk. TECHMASTER does not guarantee that the use of the Service is legal in any jurisdiction other than Mexico, additionally, it may happen that some jurisdictions do not allow the limitation of implicit or other type of liability, so it is possible that the previous limitation of liability is not valid. applicable in some cases if the applicable law in the User’s jurisdiction does not allow it.

TECHMASTER is not responsible for the actions, content, information or services that come from third parties and the User hereby excludes us, our directors, employees and agents of any claims or damages, known or unknown, arising out of or in any way related to any claims you have against such third parties.

9. CHANGES OR UPDATES TO OUR WEBSITE.

TECHMASTER may at any time and when it deems it convenient, without the need for notice to the User, make corrections, additions, improvements or modifications to the content, presentation, information, services, functions, bases of data and other elements of Our Website without giving rise to or right to any claim or compensation, nor does it imply recognition of any responsibility in favor of the User.

10. ADDITIONAL PROVISIONS

  1. Clause Headings: TECHMASTER declares that the headings of this document have been placed to facilitate the location of its parts and in no way alter or modify the meaning of the statements , antecedents and clauses contained therein.
  2. Validity. TECHMASTER declares that these Terms and Conditions will remain in full force and effect while you use the Services. You may terminate your relationship with TECHMASTER at any time by simply deleting your account as well as removing Our Website from your mobile device. Even after Membership is terminated, some provisions of these Terms and Conditions will remain in effect, (sections 5 and 6).
  3. Autonomy of Provisions. – The invalidity, illegality or lack of enforceability of any of the provisions of these Terms and Conditions of Use will in no way affect the validity and enforceability of the other provisions.
  4. Applicable Legislation. – These Terms and Conditions of Use will be subject to and will be interpreted in accordance with the federal laws of Mexico that are applicable and any controversy will be brought before the Courts of Mexico City.
  5. Language: Even if this agreement is available in other languages, the meanings of the terms, conditions and declarations in this document are subject to their definitions and interpretations in the Spanish language.

At any time you can review TECHMASTER’s Terms and Conditions, as well as learn about their updates, changes and/or modifications, through the following page:

https://techmasterdemexico.com/T%C3%A9rminosyCondicionesdeUsoTechmasterdeMexico.pdf