{"id":19469,"date":"2022-06-02T17:48:27","date_gmt":"2022-06-02T17:48:27","guid":{"rendered":"https:\/\/techmasterdemexico.com\/?page_id=19469"},"modified":"2026-04-22T17:25:16","modified_gmt":"2026-04-23T00:25:16","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/techmasterdemexico.com\/en\/terminos-y-condiciones\/","title":{"rendered":"T\u00e9rminos y condiciones"},"content":{"rendered":"

<\/p>\n

TECHMASTER TERMS AND CONDITIONS OF USE<\/h2>\n

Last updated July 29, 2025<\/h3>\n

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GENERAL DATA OF THE TECHMASTER SERVICE PROVIDER:<\/span><\/strong><\/p>\n

1. Identity, address and means of contact:<\/span>
\nTECHMASTER DE MEXICO, S.A. DE C.V (hereinafter, \u201cTECHMASTER\u201d<\/span>, \u201cOur Website\u201d, or \u201cWe\u201d), with address at CALLE SEMINARIO, 8610 INTERIOR 11, COLONIA NI\u00d1OS HEROES ESTE , TIJUANA BAJA CALIFORNIA, ZIP 22120; is the owner of the TECHMASTER<\/span> brand and Website.<\/p>\n

DEFINITIONS:<\/span><\/p>\n

Our Website<\/span>.- Is located at https:\/\/techmasterdemexico.com\/<\/a> , which serves as a descriptive web page of how TECHMASTER<\/span> works, the services we offer for calibration, dimensional measurement and tests for controlled environments and certifications, as well as distribution of measurement, test and inspection equipment<\/span>, as well as its store located at https:\/\/techmasterdemexico.com\/store\/< \/a><\/a><\/p>\n

Users<\/span>. -Is any person over 18 years of age who has registered on Our Website and has registered their data. Minors, but over 16 years of age, must have the consent of their parents to be able to register on Our Website.<\/p>\n

2. ACCEPTANCE OF TECHMASTER TERMS AND CONDITIONS.<\/span><\/p>\n

Welcome to TECHMASTER! By accessing and using the services of Our TECHMASTER Website, (collectively, the “Service<\/span>“), you agree to comply with these terms and conditions (hereinafter, “Terms and Conditions<\/span>“) that suppose a contract of adhesion, in terms of the provisions of the Federal Civil Code. If you do not agree to these, you may not access or use the Service.<\/p>\n

3. PRIVACY:<\/span><\/p>\n

In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and other applicable provisions, TECHMASTER<\/span> makes its Privacy Notice available to you. It is necessary that you also read the Privacy Notice<\/a> before registering with TECHMASTER<\/span>.<\/p>\n

4. TECHMASTER OVERVIEW<\/span><\/p>\n

At TECHMASTER<\/span> we are committed to providing a professional, ethical, reliable service, endowed with constant communication with our business partners, customers and suppliers.<\/p>\n

Our Website is mainly dedicated to providing information about our professional services, but we also have a store as authorized providers of different brands that can be seen on Our Website.<\/p>\n

5. ONLINE STORE<\/span><\/p>\n

Our prices will be shown in national currency (MXN). To make a purchase on Our Website at https:\/\/techmasterdemexico.com\/store\/<\/a>, you will be required to have an account with our store at line, this is so that if you require an invoice, your data is stored in order to help you with the invoice management process. In addition, by registering in our store you will be able to access discounts and promotions applicable only to digital purchases on the website, as well as access information on new products and launches before anyone else.<\/p>\n

Order Hours<\/u>
\nThe schedule to manage your orders is from Monday to Friday before 4:00 p.m. Central Time. These will ship within that time frame while all selected products are available.<\/p>\n

Payment Options<\/u>
\nIt is possible to pay with MasterCard\u00ae and VISA\u00ae debit and credit cards and the provisions of the pay-pal\u00ae electronic payment method terms and conditions. Your payment processing will go through a data protection and security process so that your purchase is made successfully. The available payment methods are designed for you to choose the option you prefer.<\/p>\n

Deliveries<\/u>
\nOnce receipt of payment is confirmed and\/or according to the existence of the product and that you have received confirmation from our customer service; your package will be sent to the address you have specified. This process can take up to 48 hours. Products will not be shipped without first receiving your payment in our accounts. Once your package is documented, you will receive your tracking number via email and via WhatsApp. We inform you that we do not manage or prepare ship on holidays or weekends, and will begin shipping the next business day.<\/p>\n

Shipping Cost<\/u>
\nThe shipping cost will be chosen by the customer when he is in the purchase process, our system allows him to choose the shipping cost, parcel provider and the time in which he wishes to receive his product. Packaging, packaging and handling costs are borne by TECHMASTER<\/span>. The shipping cost chosen by the customer will depend on the total weight of your package, volume, destination and the selected package.<\/p>\n

We make shipments throughout the Mexican Republic, in places where the parcel service has access.<\/p>\n

Package Delivery<\/u>
\nThe parcel service must deliver to the customer a package\/box sealed with the TECHMASTER<\/span> label and\/or adhesive tape. Our customer service will send a copy of the invoice via email, if it has already been managed (see Invoice Management section). The parcel service may or may not request the acceptance signature of the person receiving it. We are not responsible for any damage to your package after receipt of shipment, it is important for us to do everything possible to protect all products.<\/p>\n

Order Management Intervention<\/u>
\nIf at the time of managing your order and making the payment there is a shortage of the product, you will be notified by telephone and by email indicating the situation and a tentative delivery date will be provided. If you decide to receive the delivery of the products that are in stock, the shipment will be made in the normal way. And the missing product will be sent to you later once we have the product back in stock; If your shipment is less than $400.00 pesos, TECHMASTER<\/span> will be able to send your missing product at no cost to you.<\/p>\n

Or, if you decide that you are no longer interested in the out-of-stock product, we can make a refund for the price of the product. Which may be reflected in the following 7 days in the account that you used to make the payment. If necessary, your card number or interbank code will be verified. To receive the refund, you must respond to the shortage notification email with your refund decision. You will receive a subsequent email indicating that the refund will be made.<\/p>\n

Package damage for reasons beyond TECHMASTER<\/span><\/u><\/p>\n

In case the package (box) presents any damage, you can decide not to receive the package and take pictures of the box and labels; it will be necessary to send us an email to store@techmaster.us<\/a>, adding in the subject of the email: the number of your order followed by the sentence \u201cPackage damaged by parcel service\u201d. You must also include the photographs of said package where the label can also be seen.<\/p>\n

The parcel provider will notify us that you did not receive the delivery and it will be returned to the origin. In a period of 24 hours, the alliance parcel notifies the provider of PKT 1 and they notify us.<\/p>\n

You can also call us at the customer service number (664) 387-5607 and present your case to later proceed with the mailing mentioned above.<\/p>\n

Once TECHMASTER<\/span> receives the returned package, performs the analysis of the photographic content of your case, and the corresponding complaint is filed with the parcel service, the shipment of your package may be rescheduled in the days after. The delivery date of your order will be confirmed by phone and email. TECHMASTER<\/span> will not be responsible for the charge that may exist when returning to the origin by the parcel provider. The shipping cost for the second time is borne by the purchasing User.<\/p>\n

Additionally, you have the option of seeing the damage to your package with our shipping provider, where, through PKT1 staff, claims management is done at the 800 number or by starting a chat on their website https:\/\/enviospkt1.com<\/a>, where a PKT1 advisor can give you advice and provide the necessary information to register the report.<\/p>\n

Invoice Management<\/u>
\nYou will be able to obtain the invoice corresponding to your purchase, when you register in our online store to proceed with your purchase, there is a box where you are asked if you are going to need an invoice, you must select the box. As data you must write your RFC, Company Name and Use of CFDI. Once your order management is completed and it is shipped, you will be receiving said document via email with the title \u201cYour invoice is ready, thank you for shopping at TECHMASTER<\/span>.<\/p>\n

Invoice Correction<\/u>
\nYou will have 48 hours to request any modification from the sending made to your email. And as long as it is within the month in which the invoice was made. You must respond to the email from which we sent your invoice requesting the modification, you must send us your document no older than 3 months of your RFC to proceed to make the correction of the invoice. Within 48 hours you will be receiving your corrected invoice via email.<\/p>\n

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6. PURCHASES AT BRANCHES<\/p>\n

Our quotes can be provided in local currency (MXN) or US dollar (USD), depending on the customer’s preference. To make a purchase at any of our branches, contact one of our Account Managers. An email address, phone number, and company information will be requested to process the quote.<\/p>\n

Ordering Hours<\/u>
\nOur branch hours are from 7:00 a.m. to 5:00 p.m., Monday through Friday.<\/p>\n

Prices<\/u>
\nPrices for quoted products do not include taxes, shipping costs, installation, training, or calibration. All of these items are additional and will be detailed separately from the equipment price.<\/p>\n

Any changes in quantities, specifications, or conditions may require a new quote.<\/p>\n

Payment Options<\/u>
\nPayments are available with cash, cards (debit and credit), bank transfers, and bank payments.<\/p>\n

Local Deliveries<\/u>
\nOnce payment has been received and\/or a prior agreement has been established as indicated in the quote and in accordance with our terms and conditions, your equipment can be delivered to your premises or, if you prefer, you can pick it up at the branch where it was purchased. Delivery is considered complete at the time of pickup or shipment of the equipment.<\/p>\n

For local deliveries, the customer must physically inspect the equipment upon receipt. Techmaster de M\u00e9xico will provide the printed invoice, the delivery note (shipper’s note), and instructions for physically inspecting the equipment.<\/p>\n

The delivery note (shipper’s note) must be signed by the customer as confirmation of receipt in good condition.<\/p>\n

We are not responsible for any damage to your package after receipt of shipment; it is important to us to do everything possible to protect all products.<\/p>\n

Foreign Deliveries<\/u>
\nOnce payment has been received and\/or a prior agreement has been established as indicated in the quote and in accordance with our terms and conditions, the equipment can be shipped to the address indicated by the customer. Delivery is considered complete upon shipment of the equipment.<\/p>\n

Shipping of packages from abroad is done in protected boxes. Techmaster de M\u00e9xico will provide the shipping guide to the customer via email and\/or WhatsApp. The printed invoice, the delivery note (shipper’s note), and instructions for physical inspection of the equipment are sent with the package. The customer must physically inspect the equipment upon receipt.<\/p>\n

We are not responsible for any damage to your package after receiving it; it is important for us to do everything possible to protect all products.<\/p>\n

Shipping Cost<\/u>
\nFor purchases from abroad, the shipping cost is reflected in the quote. We ship throughout Mexico, in areas where the courier service has access.<\/p>\n

Damage Report<\/u>
\nIn the event that the product shows any damage, you must complete the Damage Report and attach photographs of the boxes, labels, and the products in question. This report must be submitted within two business days of receiving the equipment.<\/p>\n

Damage Report Form and Return Request for Measuring Equipment. Located on the website under Terms and Conditions at https:\/\/techmasterdemexico.com\/formulario-de-reporte-de-danos-y- solicitud-de-devolucion-de-equipos-de-medicion\/<\/a><\/p>\n

Once Techmaster de M\u00e9xico receives and evaluates the case and the photographs, we will contact you.<\/p>\n

Warranty<\/u>
\nEquipment distributed by Techmaster de M\u00e9xico has a warranty applicable directly to the manufacturer. Techmaster de M\u00e9xico will act as an intermediary in warranty processes when applicable. The warranty does not cover damage caused by misuse, improper handling, improper transportation after delivery, accidents, unauthorized alterations, or unsuitable environmental conditions.<\/p>\n

To request a warranty review for your equipment purchased from Techmaster, you must complete and submit the Warranty Application Form and notify your Sales Representative.
\nhttps:\/\/techmasterdemexico.com\/formulario-de-aplicacion-de-garantia\/<\/a><\/p>\n

Cancellations and Returns<\/u>
\nReturns are not accepted without prior written authorization.<\/p>\n

All returns will incur a 20% charge of the quoted value. Handling and transportation charges will also be considered.<\/p>\n

Any cancellation will result in a 50% charge for transactional equipment and a 65% charge for specialized equipment. Handling and shipping charges are also applied.<\/p>\n

Returns without the original packaging or in poor condition are not accepted.<\/p>\n

Returns are subject to prior evaluation and authorization by Techmaster de M\u00e9xico. Once approved, the customer must return the equipment within 3 business days of the acceptance date.<\/p>\n

Invoice Management<\/u>
\nOnce payment for your product purchase is received, your invoice will be generated with the tax information you requested. This will be sent to the email address associated with the invoice receipt.<\/p>\n

Modifications and Acceptance<\/u><\/p>\n

    \n
  1. Techmaster reserves the right to modify these terms at any time without prior notice.<\/li>\n
  2. These conditions apply to the sale of calibration services by Techmaster de M\u00e9xico (\u201cThe Seller\u201d) to the customer (\u201cThe Buyer\u201d). By placing a purchase order, the customer accepts these terms and conditions without reservation.See full Terms and Conditions on the Website:https:\/\/techmasterdemexico.com\/servicios-de-calibracion-alcance-y-responsabilidades\/<\/a><\/li>\n<\/ol>\n

     <\/p>\n

    7. APPLICATION OF GUARANTEES<\/span><\/p>\n

    TECHMASTER<\/span> is only an authorized distributor, and therefore does not legally represent any of the brands it sells, this means that TECHMASTER<\/span > will not be responsible for factory defects in the products, however, it may support the warranty process. To make the guarantee request it is important that you provide:<\/span><\/p>\n

    Order number
    \nproduct model
    \nSerial number
    \nDetailed fault description
    \nLegible copy of the invoice
    \nSend an email to     store@techmaster.us<\/a> with the title \u201cWarranty Application and your order number<\/p>\n

    The customer may assert its manufacturer’s warranty if there is any manufacturing or factory assembly defect. TECHMASTER<\/span> will provide you with support to present your request with the manufacturer and indicate your inconvenience. The guarantee of each product varies depending on the guarantees of each of the manufacturers. The entire warranty application process is carried out directly under the manufacturer’s standards and conditions.<\/p>\n

    As a recommendation, any manufacturer will request that the product be complete and in its original packaging. The packages\/boxes must not be broken, incomplete, in non-original boxes, or lacking documentation such as technical data sheets, specifications, instructions, etc.) or missing accessories.<\/p>\n

    8. GENERAL TERMS AND CONDITIONS FOR CALIBRATION SERVICES
    \n<\/span><\/p>\n

    \n
    \n
    \n
      \n
    1. \n
        \n
      1. The quote is issued in the currency requested by the client.<\/li>\n
      2. To schedule and begin service, the corresponding Purchase Order and\/or this signed and stamped Quote is required. Generate a purchase order according to this quote and your accounting requirements.<\/li>\n
      3. Any discount or promotion must be reflected in the quote to be valid.<\/li>\n
      4. Payment terms are subject to credit approval.<\/li>\n
      5. The service cost is effective even if the equipment does not pass calibration. In these cases, a detailed report of the detected fault will be provided.<\/li>\n
      6. The minimum on-site service fee is $150.00 USD. If this amount is not reached, an adjustment will be applied to provide on-site service.<\/li>\n
      7. The minimum on-site service fee is $850.00 USD. If the target is not met, an adjustment will be made to provide on-site service.<\/li>\n
      8. Off-site service includes variable logistics costs.<\/li>\n
      9. The calibration interval must be assigned by the client.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n
          \n
        1. \n
            \n
          1. Our quote includes adjustment if the requirements change or expand during the service process.<\/li>\n
          2. Our quote includes adjustment if the instrument is capable of it and if the adjustment process does not take longer than the calibration process. If it does, it is considered a repair, the client will be notified, and a quote will be sent.<\/li>\n
          3. The estimated return time for the instrument under normal calibration service is 7 business days from the date of receipt of the instruments. This does not include major adjustment, maintenance, or repair.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

             <\/p>\n

            Calibration Types<\/u><\/p>\n

            TRACEABLE CAL: Calibration with standards traceable to the SI (National Institute of Standards and Technology) using procedures according to the manufacturer’s specifications.<\/p>\n

            Z540 CAL: Calibration with traceable standards, including a results sheet.<\/p>\n

            17025 CAL: Calibration according to our list of competent technical capabilities, accredited to ISO\/IEC 17025:2017 by ILAC, including uncertainty calculation.<\/p>\n

            Note: In all three options, a data report with readings by range and function is provided, meeting the manufacturer’s specifications. Uncertainties are not considered when determining results within tolerance. All calibrations will be performed using valid and recognized methods, such as the manufacturer’s manual or published procedures. The laboratory will use standard equipment specified by these procedures or appropriate substitutes. Unless otherwise stated, measurements will be performed according to the manufacturer’s specifications. When statements are made regarding within or outside tolerance, they will comply with the ILAC-G8:2019 single acceptance decision rule. Uncertainties will be reported, and it is the customer’s responsibility to consider them in their compliance.<\/p>\n

            Purchase Orders \/ Invoicing<\/u><\/p>\n

              \n
            1. Both the purchase order and the invoice will be generated in the same currency as the quotation.<\/li>\n
            2. The customer is responsible for the tax information provided. No changes will be made to issued invoices.<\/li>\n
            3. Please prepare the purchase order payable to TECHMASTER DE MEXICO S.A. DE C.V. at the following address: Calle Seminario 8610-11, Col. Ni\u00f1os H\u00e9roes Este, CP. 22120 Tijuana, Baja California, Mexico.<\/li>\n
            4. Include the last four digits of the bank account number, the currency (Mexican pesos or US dollars), and the corresponding bank. If this information is not provided, the corresponding invoice will display the phrase \u201cNOT APPLICABLE\u201d in the fields.<\/li>\n<\/ol>\n

              Payment Terms<\/u><\/p>\n

                \n
              1. Payment must be made in the same currency as the purchase order and invoice, and within the established deadlines.<\/li>\n
              2. Payments in pesos are processed at the official exchange rate (DOF) on the day of payment. If the customer pays in a different currency, they will be responsible for covering any difference compared to the exchange rate on their purchase order.<\/li>\n
              3. The following payment methods are accepted: cash, cards (debit, credit), bank transfer, and bank payments.<\/li>\n
              4. In case of late payment, late fees may apply, or future sales and deliveries may be suspended.<\/li>\n
              5. Credit is subject to approval. If credit terms are not approved, the service must be paid in advance or according to the terms established in the quote.<\/li>\n<\/ol>\n

                General Service Details<\/u><\/p>\n

                  \n
                1. Techmaster de M\u00e9xico will calibrate instruments according to established procedures based on the manufacturer’s recommendations and international standards adhering to the ISO\/IEC 17025 quality system. If you have special calibration requirements, please notify us before requesting a quote.<\/li>\n
                2. The calibration prices quoted include all initial conditions prior to the quote. If requirements change or expand during the service process, prices may be adjusted. Any changes will be promptly communicated to the client for their approval.<\/li>\n
                3. Our quote includes adjustment if the instrument is capable of it and if the adjustment process does not take longer than the calibration process. If it does, it will be considered a repair, and the client will be notified and provided with a new quote.<\/li>\n
                4. The estimated return time for instruments under normal calibration service is 7 business days from the date of receipt. This does not include major adjustments, maintenance, or repairs. Should your instruments require it, we will contact you to schedule a new delivery date.<\/li>\n
                5. Urgent calibrations or those required within a specific timeframe due to operating conditions must be included in the quotation process so we can assess their feasibility and determine if additional costs will apply, which could affect the calibration price.<\/li>\n
                6. Techmaster de M\u00e9xico’s urgent calibration service takes one business day, or three to four business days, depending on the quantity and type of instruments, subject to prior scheduling and availability.<\/li>\n
                7. Techmaster de M\u00e9xico is not responsible for damage caused by hidden, unforeseeable problems with the instruments during calibration.<\/li>\n<\/ol>\n

                  Details of our services, as well as the responsibilities of both the client and Techmaster, will be specified and shared with the service order issued by Techmaster de M\u00e9xico.<\/p>\n

                  Modifications and Acceptance<\/u><\/p>\n

                    \n
                  1. \n
                      \n
                    1. Techmaster reserves the right to modify these terms at any time without prior notice.<\/li>\n
                    2. \n
                      These conditions apply to the sale of calibration services performed by Techmaster de M\u00e9xico (\u201cThe Seller\u201d) to the customer (\u201cThe Buyer\u201d). By placing a purchase order, the customer accepts these terms and conditions without reservation.<\/div>\n
                      See Terms and Conditions Details on Website<\/div>\n
                      https:\/\/techmasterdemexico.com\/servicios-de-calibracion-alcance-y-responsabilidades\/<\/a><\/div>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n

                      \u00a0<\/span><\/p>\n

                      9. INTELLECTUAL PROPERTY<\/span><\/p>\n

                      a. Ownership of TECHMASTER<\/span>: TECHMASTER is the sole and exclusive owner of TECHMASTER’s intellectual property rights in terms of the Federal Copyright Law. Both of the images and the design of Our Website; as well as our brand, the professional services we offer, our training services and our news blog.<\/p>\n

                      The User is informed that the brands mentioned in our “Brands and Lines” section, as well as that of the products displayed in our store, correspond to their respective owners, and TECHMASTER does not have any ownership over them, since the latter only operates as a distributor. authorized of these.<\/p>\n

                      In relation to Our Website, the User undertakes to use the contents and elements used on Our Website in a diligent, correct and lawful manner, and in particular, undertakes to refrain from:<\/p>\n